Shipping policy

PREPARATION AND DELIVERY

Preparation time of the order: 24 hours (working days), 

Products purchased on the Site and available for delivery can only be delivered to the address indicated by the customer on the Site, in metropolitan France, including Corsica. Any delivery address located outside of these territories will be refused during the online ordering process.

The customer must ensure that he/she has provided accurate and complete information regarding the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.). Inaccurate information may result in additional delays in delivery or even reshipment.

The products will be delivered to the customer's address, after the payment of the order amount has been recorded, at the delivery address communicated by the customer, on the date or within the period indicated by LUTETIA PARIS and at the latest within thirty (30) days following the date of the order.

If the order is not delivered by the deadline, the customer may request the resolution of the sale and the refund of all sums paid by sending an email with proof of identity as soon as possible to the address: laboutique@hotellutetia.com

He will inform LUTETIA PARIS without delay and undertakes not to take receipt of the product ordered in the event that it is delivered to him, despite the dispatch of his cancellation notice.

The customer must check the conformity of the products at the time of delivery and, in particular: either, to indicate on the delivery note, in the form of handwritten reserves accompanied by his signature the possible anomalies noted, or -as soon as possible- to contact LUTETIA PARIS by e-mail or mail if possible with photo or by telephone, to LUTETIA PARIS exposing the noted nonconformity.

The Customer is also obliged to make any reservations and claims that he/she deems necessary, or even to refuse the package, when the package is obviously damaged upon delivery. These reservations and claims must be addressed to the carrier by registered letter with acknowledgement of receipt within three working days, not including public holidays, following the date of delivery of the Products.

The Customer must also send a copy of this letter to the Seller. Failure to file a claim within the aforementioned period shall extinguish any action against the carrier in accordance with Article L. 133-3 of the French Commercial Code.